Our Money Back Guarantee

It is important for us that you are sure of your purchase and we understand that buying a new squash racket is an important investment. As a squash equipment sales specialist we believe that choosing the right racquet will make all the difference to your game and we want our customers to be 100% satisfied.

We are at your disposal for any advice either by phone or email every day of the week.

If you ordered a pair of squash shoes and the shoe size does not fit, we will exchange your shoes. You have ten days from the date of receipt of your shoes for the return by indicating the desired new size. Contact us by email at info@my-squash.com to organize the return.

Operating mode

If you do not want to keep some ordered items, you have the option for 30 days from the date of reception of the items to send us your order back for an exchange or a credit.

The goods have to be packed in the original packaging (if the goods had been sent in an appropriate packaging), fully, unused (in case the goods were new ones) and free of damage. Your legal warranty claims are excluded from this, if the goods has been damaged in the delivery process.

Contact us by email at info@my-squash.com or by phone +33 1 84 21 47 65 to arrange the exchange or the credit terms.

Upon receipt of your return, we will deliver a credit on your account in the amount of the purchase price (by subtracting the original postage).

Please note the following conditions:

You are responsible for the cost of returning unwanted items (for credit or exchange).