Your delivery
As you can see on our product pages, we indicate if the desired products are available at the time of your order. This allows us to deliver your order as soon as possible.
Packages are shipped within 24 hours after receiving your payment confirmation.
The standard shipping method is Colissimo.
With the package tracking you can consult at any time the status of your order. Once the package is ready to be shipped, you will receive an email from us with your order tracking number. Do not hesitate to contact us in case of problems at the following address: info@my-squash.com
Shipping fees include handling, packing and postage costs. They can contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We cannot group two distinct orders and you will have to pay postage for each of them. Your package is shipped at your own risk, but special care is taken to protect fragile products.
Packages are oversized and protected.
Returns
The Customer may return the products within 16 days with the right to reimbursement of the purchase price. This period of limitation begins following receipt of the goods after the statutory cancellation time limit has expired.
The goods have to be packed originally (if the goods had been sent in an appropriate packaging), completely, unused (in case the goods were new ones) and free of damage. Your legal warranty claims are excluded from this, if the goods have been damaged in the delivery process.
After the product has been successfully received by the Supplier within the limitation period of 16 days, and if all of the requirements referred to above have been met, the full purchase price will be paid back to the customer.
